At Time Only, we pride ourselves on providing exceptional timepieces from the world’s leading watch brands. Each watch in our collection is a testament to unrivalled craftsmanship, cutting-edge innovation, and timeless design.
To ensure the utmost satisfaction and confidence in your purchase, we offer a comprehensive warranty on all our watches.
Reputable watch brands invariably provide a warranty period covering manufacturing defects and malfunctions, typically within the initial 6 to 12 months. It is paramount to address warranty issues exclusively through authorised dealers/service centres of the respective brand to uphold the validity of your warranty.
All warranty matters for ‘Time Only’ brands are managed directly through Time Only. Simply return your watch, securely packaged, accompanied by the warranty card, purchase date, and completed warranty/service form. Comprehensive address details and further instructions are available on our website.
Please note, warranty coverage does not extend to items such as bands or user-related incidents attributable to general wear-and-tear. For any uncertainties regarding your watch’s features or functions, we encourage seeking clarification before undertaking any actions that may void warranty eligibility.
For Sinn UX or Hydro models requiring repair or service, such operations must be conducted in Germany due to specialised oil filling. We are pleased to facilitate insured shipping, invoicing, and customs procedures upon your request. Kindly reach out to us via our contact form for further assistance.
Beyond the warranty period, we offer repair and maintenance services at competitive rates. Keeping your timepiece in optimal condition is essential, and our team of skilled technicians is here to ensure your watch continues to function beautifully for years to come.
Please note that our warranty does not cover:
Damages resulting from improper handling, lack of care, accidents, or normal wear and tear.
Unauthorized repairs or modifications.
Exterior damage (such as scratches, dents, chips) or fading of the finish.
To initiate a warranty claim, please contact our customer service team with your purchase details and a description of the issue.
TIME ONLY Australia | Curating the World’s Finest Timepieces
