Service & WarrantY SUbmission

Service & Warranty Process

Sending Your Watch

For all warranty and service cases, please dispatch your items to:

Time Only Service Centre
Epworth Building Suite 423
33 Pirie Street
Adelaide SA 5000

We recommend shipping via Express Post with signature on delivery or a secure courier service. While we have not encountered instances of lost items thus far, consider opting for extra insurance coverage, as Time Only shall not be liable for any loss or theft occurring before your watch reaches our facility.

To minimise shipping costs, the original box need not be included. Nonetheless, ensure your watch is meticulously packaged and cushioned with bubble wrap or similar padding.

International Customers

The following guidelines pertain to warranty and service shipments to Time Only from countries outside Australia, aimed at expediting the process. However, it is advisable to verify exact shipment and customs requirements with your local postal service or courier.

In general:

  • Complete a “commercial invoice” as mandated by your postal service or courier.
  • Declare the value considering the watch’s status as a used item in most cases. For inquiries or further guidance, contact us at [email protected].

Clearly specify on the paperwork that the watch is being returned for “A warranty/service repair – free of charge – and will be returned to sender after the repair has been completed!” This step is crucial to mitigate confusion or unwarranted costs with customs authorities.


Once we receive your claim, we will assess the defect and determine the course of action in accordance with our warranty policy.


Please note that our warranty does not cover:

Damages resulting from improper handling, lack of care, accidents, or normal wear and tear.
Unauthorized repairs or modifications.
Exterior damage (such as scratches, dents, chips) or fading of the finish.

Watch Servicing request from

Type of Request
Return Address

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